Frequently Asked Questions

Every engagement ring is hand crafted in our New York atelier by our master jewelers, from initial wax to final polish.

Signature designs are our curated handcrafted styles, made exactly as designed, brought to life in your choice of stone, metal, and size. Bespoke rings are designed from the ground up with you, whether that means reimagining one of our signature styles or bringing a completely new concept to life.

Yes! We work with clients all over the world entirely virtually, via email and phone/video consultations.

Bespoke engagement rings start at $10,000+ when working with natural diamonds and $5,000+ when working with lab grown diamonds. Final pricing depends on the stones used and the complexity of the ring design.

Not at all. Many clients choose a signature design exactly as shown, or with small modifications. Bespoke is for those who want to design something entirely new.

We recommend starting at least 2–3 months before you'd like to have the ring in hand.

Both. We source ethically mined natural diamonds and lab-grown diamonds exclusively from reputable manufacturers who follow proper growing processes. We'll help you choose what's right for your priorities.

Absolutely. We work exclusively with natural colored gemstones, sourced for their exceptional quality, color, and character.

We work with diamonds and natural colored gemstones. If you're unsure whether your stone qualifies, reach out and we'll be happy to take a look.

Both options are available. We work with clients virtually from anywhere, as well as in person. Whichever you prefer, we'll guide you through the process every step of the way.

While we can't incorporate the metal from your original piece directly into the new design, as this can compromise the integrity of the jewelry, we can apply its melt value as a credit toward your new piece.

In most cases, yes. We assess every stone carefully before proceeding, and if we have any concerns about its condition, we'll discuss the options with you before moving forward. It is also common for smaller stones to be cracked or damaged once removed from old settings. Any unusable stones will be returned to you.

Heirloom resets start at $2,000+, with the final investment depending on the complexity of the design.

Simpler resets typically take one to two months, while more complex designs or projects involving multiple pieces can take three to four months. We'll give you a more accurate timeline once we've discussed your project.

Not necessarily. While resetting a large stone can save you quite a bit, projects with multiple smaller stones often require significant labor to customize a design around existing sizes and shapes. This can make them comparable in cost, or sometimes more than buying new. The real value of a reset isn't financial, it's the ability to carry something sentimental forward in a piece you'll love wearing every day.

Yes, a complimentary appraisal is always included with your finished piece.

Every piece from The Jewel Standard is made to order unless otherwise specified. Since each piece is made just for you with extraordinary care and detail, please allow 6–8 weeks (excluding holidays) for production. Lead times may vary depending on the item and will be listed on the product page.

If you need your piece sooner than the listed lead time, please contact us before placing your order so that we can accommodate, if possible.

We offer complimentary shipping within the United States. Once your order has been shipped, you will receive tracking details. We ship via UPS or FedEx, 1–2 day shipping. Please note that The Jewel Standard is not responsible for any unanticipated delays beyond our control.

Yes. For all international orders, please note that the consumer is responsible for any tax and duty fees on orders required to go through customs. We are unable to pre-calculate this fee for you as the cost is determined by each country's customs.

For your security, every shipment requires an adult signature at delivery. We're unable to waive this requirement or authorize packages to be left unattended.

If no one is available, the carrier will make additional attempts or hold your piece at a nearby location for pickup. Please ensure your shipping address is one where someone can sign during business hours.

All orders are shipped fully insured. For legal and insurance purposes, shipment values are set to match the exact cost of your jewelry and cannot be adjusted.

Every piece we make is created specifically for you, so all sales are final. This includes both website purchases and bespoke/bridal purchases.

We want you to be 100% confident in your purchase, so if you have any questions or concerns, please don't hesitate to contact us before placing your order.

If your piece has been damaged or is defective please contact us within 24 hours of receiving your order, and we'll make it right.

Every piece that leaves The Jewel Standard is inspected thoroughly for quality before it reaches you. Should your piece arrive with a defect, please do not hesitate to contact us.

All fine jewelry purchased within the United States comes with a complimentary 1 year limited warranty, reflecting our confidence in the craftsmanship behind every piece. This covers manufacturing issues such as loose stones or prongs, missing pavé stones, broken clasps, or broken soft chains.

Our warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, misshapen bands, or cracked stones. Lost or stolen pieces are not covered by this warranty.

Once the 1 year period ends, we're still here to help. Repairs can be arranged on a case-by-case basis for a fee.

One important note: any repairs or alterations made by someone outside The Jewel Standard will void this warranty.

Creating your engagement ring with The Jewel Standard is the start of an ongoing relationship. Every piece is made to the highest standard of craftsmanship, and we're here to care for it for years to come.

The Jewel Standard is proud to offer a complimentary lifetime warranty on all bespoke and bridal pieces. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs and missing pavé stones.

This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, misshapen bands, bent prongs, cracked stones, or other impact-related issues. Lost or stolen pieces are also not covered by this warranty.

Sizing: We offer one complimentary resizing for your engagement ring. In cases where the design can't accommodate the new size, a new setting may be required, and a fee will apply.

One important note: any repairs or alterations made by someone outside The Jewel Standard will void this warranty.

While our warranty covers manufacturing defects, it does not extend to things like everyday wear and tear, loss, or theft. This is where jewelry insurance comes in. We highly recommend insuring your piece for full protection.

All engagement rings come with a complimentary appraisal, which you can use to insure your ring through your homeowners, renters, or a dedicated jewelry insurance policy. If you ordered your piece through our website and would like an appraisal, just reach out and we'll be happy to provide one.

We offer one complimentary resizing for your Jewel Standard engagement ring. In cases where the design can't accommodate the new size, a new setting may be required, and a fee will apply.

If you have a question about sizing for a particular design, please don't hesitate to contact us for recommendations.

Need a resize on a piece you purchased from our website? We're happy to help. Resizing is available for a fee, just reach out to us and we'll guide you through the process.

Need a repair? Start by checking our warranty policy to see if the issue is covered at no cost. If it falls outside the warranty, just reach out to us and we'll be happy to help with the repair for a fee.

Work beyond complimentary care is quoted individually based on the piece and materials involved. We'll always provide a written estimate for your approval before any work begins — you're never charged a surprise.

Most repairs are completed within 2–3 weeks of arrival. Resizes are often faster while more intricate restorations may take longer.

You'll receive an estimated completion date with your repair quote before any work begins.

Every so often, soak your jewelry in warm water with a small amount of gentle soap for 30 minutes, then use a soft baby toothbrush to gently scrub away any buildup before rinsing clean. Softer and more porous stones, like emeralds, opals, and moonstones, deserve a gentler ritual — see the care guide for material-specific advice.

Store each piece individually in a soft pouch or a lined jewelry box, never loosely together. Diamonds are the hardest natural substance on earth, and stored side by side they can scratch your other pieces.

Make it a habit to remove your pieces before bathing, sleeping, hitting the gym, or lifting anything heavy. Pressure and impact can warp the metal and loosen stones over time.