Privacy Policy

01Information We Collect

We collect information you provide directly to us as well as information gathered automatically as you browse. The categories of information include:

• Contact details — name, email address, phone number, and shipping or billing addresses you provide when placing an order or booking an appointment.
• Order & commission details — the pieces you purchase, design preferences, ring sizes, engraving requests, and notes shared during a bespoke consultation.
• Payment information — processed securely through our payment providers. We do not store full card numbers on our own systems.
• Usage data — pages visited, items viewed, and general device and browser information collected through cookies and similar technologies.

02How We Use Your Information

We use the information we collect to deliver the personal, considered service our clients expect. Specifically, we use it to:

• Fulfill and deliver your orders, including made-to-order and bespoke commissions.
• Communicate with you about appointments, order status, and design progress.
• Respond to questions, care requests, repairs, and resizing.
• Improve our website, collections, and the overall client experience.
• Send you updates and offers, where you have asked to hear from us.

03Cookies & Tracking

Our website uses cookies and similar technologies to remember your preferences, keep items in your bag, and understand how our site is used. You can adjust your browser settings to refuse cookies, though some features — such as your shopping bag — may not function as intended.

04How We Share Information

We do not sell your personal information. We share it only with the trusted partners who help us operate our business — such as payment processors, shipping carriers, and the workshops that craft your piece — and only to the extent necessary to serve you.

We may also disclose information when required by law, or to protect the rights, property, and safety of our clients and our business.

05Data Security

We treat your information with the same discretion we bring to every commission. We maintain reasonable technical and organizational safeguards designed to protect personal information against loss, misuse, and unauthorized access. While no method of transmission is perfectly secure, we are committed to protecting your information to the best of our ability.

06Your Rights & Choices

You may request access to the personal information we hold about you, ask us to correct or delete it, or opt out of marketing communications at any time. To make a request, simply contact us using the details below and we will respond promptly.

07Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 16. If you believe a minor has provided us with information, please contact us so we can remove it.

08Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the date at the top of this page. We encourage you to review it periodically.